What Is the Warranty on Synthetic Turf?

July 25, 2023

If you’ve decided to add value to your Metro Vancouver home with a synthetic turf installation in Surrey, then you’re probably wondering what kind of warranty will be available to protect your investment against any unforeseen circumstances. Industry standards for manufacturer’s warranties can vary depending on the grade and the size of your turf. Typically, your professional installer would also offer a warranty, and this too would depend on a variety of mitigating factors. Here is the 101 on warranties for synthetic turf in Surrey.

What does a manufacturer’s warranty cover?

Having an aesthetically pleasing quality turf installed on your Metro Vancouver property can increase the curb appeal and value of your home. So, when it comes to your synthetic turf, it’s important to consider the manufacturer’s warranty to ensure your investment is protected. Look for a warranty that covers defects in materials and workmanship, as well as fading and discoloration. Some warranties may also cover issues with drainage and pet damage. Be sure to read the warranty carefully and understand where the manufacturer draws the line between what’s your responsibility and what’s theirs.

For example, some warranties have specific clauses releasing them from any liability for heat damage if your synthetic turf in Surrey was installed near reflective surfaces such as windows, vinyl siding, or stucco. Even though our summers in the Lower Mainland are relatively mild, on a warmer day, a reflective surface can amplify heat significantly. Under the heat of these reflections, polyethylene fibres could melt but your manufacturer may not accept any blame. Another catch to look for in the fine print is any policy regarding cleaning practices and materials for your synthetic turf installation in Surrey. Bleaching, staining, or breakage of fibres due to certain cleaning equipment or products may not be covered by your manufacturer’s warranty. If you’re unsure, ask your manufacturer for clarification.

What does your installer’s warranty cover?

Much like with your manufacturer’s warranty, it’s important to clearly understand what guarantees are being offered by your professional turf installer. You’ll want to choose an experienced and knowledgeable installer that can assess your installation site and predict any problems you may have before and after installation, and then make revisions accordingly. Potential issues with drainage, exposure, or reflective surfaces may go unnoticed by the homeowner, but your installer should be able to predict such events from experience and guide you in preventing them.

As for a warranty on their installation, you will need to read the fine print. There will likely be certain uses, or misuses of your artificial turf that could render your installation warranty null and void. For example, excessive wear and tear from pets, placing direct heat onto your synthetic turf in Surrey (firepits for example) or even water damage from your pipes. The best way to determine individual responsibilities is to have an honest conversation with your installer. Here at Turf Suppliers Canada, we pride ourselves on our professionalism and clarity with every synthetic turf installation in Surrey. Making a big investment in your home can be nerve-wracking.

For a quality synthetic turf installation in Surrey that you can trust, and clear and reliable information on your turf’s warranty, reach out to the professionals here at Turf Suppliers Canada!